FAQs

Frequently Asked Questions

Are you bonded and Insured?

Absolutely! As a professional cleaning service, we are bonded, fully insured and licensed to do business in our service area.

Are your chemicals safe for our children and pets?

Whenever possible, we use eco-friendly, non-toxic chemicals. We do use 2 cleaners that contain a small amount of bleach (our toilet bowl cleaner and sink cleaner), but they are limited to those two areas. All other cleaners (our All Purpose Cleaner, Bathroom Cleaner, Dust Spray and Floor Cleaner) that touch surfaces throughout your home are safe for you, your children and your pets.

Do you always send the same cleaning technician(s)?

We always try our best to accommodate requests for a specific technician, but cannot guarantee it. While we do schedule pretty consistently, we are also managing our staff’s schedule and trying to accommodate their needs for time off for personal needs.

What is your service area?

We currently service the counties of: Cumberland, Prince Edward, Goochland, Powhatan, Midlothian, and Buckingham.

What if my appointment falls on a holiday?

We close on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If your cleaning falls on one of those holidays, you will be notified prior to cleaning of your alternate appointment date. Please also note, that because of holidays, the week before, during and after a holiday can cause schedule changes even if your cleaning day isn’t on the actual holiday.

What is your inclement weather policy?

We do our best to reschedule all cleaning appointments for inclement weather days, but cannot always accommodate. We try to schedule appointments that are less frequent first and then work backwards to the weekly appointments. Since weekly homes are visited more frequently, it may make more sense to skip the missed cleaning and resume the normal schedule if the next day isn’t available for reschedule. Each instance of closing due to inclement weather is case by case and our scheduler will be in touch with available options.

Do you perform background checks on your employees?

Yes we do. We also vet our employees through previous employment reference checks, job history checks and personal references. Our vetting process from application to the first day in a customer’s home usually takes approximately 3-6 weeks. We work extensively with all new hires in the office, prior to release for cleaning training, to train them on all tools, equipment, safety, chemicals and policies and procedures before they walk through your door.

Is it ok to tip the technician?

Tips are not expected but definitely appreciated.

How much does cleaning cost?

The cost of cleaning is determined by the size of your space, they type of package you choose and the frequency of ongoing appointments. We have several budget-friendly options to choose from.

What if I need to cancel or reschedule an appointment?

If you need to cancel or reschedule an appointment, please call the office at 804-492-3402 as soon as you know you need to make a change. We work diligently to give our technicians a full schedule, so we do have a cancellation fee in place for last minute cancellations with less than 48 hours notice, as it is challenging for us to fill an empty spot on their schedule with less notice.

What is your pet policy?

We LOVE fur-babies! As long as your pet is friendly/safe, we do not mind working around them (actually we LOVE working around them). We do, however, ask that if your pet is timid or protective that you have them crated or separated from us while we work. The sound of a vacuum cleaner and a stranger moving about the house can increase anxiety in some pets and we do not want to cause them more stress than necessary.

Do I need to provide a key to my home for access?

We do not keep client keys. If you would like to provide a key for access to your home, please purchase a realtor lock box (you can get them at most home supply stores or on amazon) and just let us know the code for it. You can also hide a key on your property elsewhere or provide a garage code for entry.

Do you offer any type of guarantee for your work?

Absolutely! We take great pride in providing our clients with the best cleaning experience. If you are for any reason not satisfied with your cleaning, call the office within 24 hours of the cleaning and we will send a technician to make corrections.

What if something is broken during cleaning?

As a human run service, we cannot guarantee that accidents won’t happen. Rarely as they do happen, we have a policy in place for our technicians to notify us immediately of any breakage/damage and to notify you. If you are home, they will notify you immediately also. If you are not home at the time of cleaning, they will leave a breakage form for your review when you get home.

What are your payment options?

We accept all major credit cards, checks and cash.

Should I do any prepping for the visit(s)?

It is always helpful for our technicians to be able to get to the areas you want cleaned. If you have clutter in an area you want cleaned, we do ask that you clear it prior to cleaning. It is also helpful to do a little pick up prior to cleaning (toys, dishes cleared from the sink, mail and magazines out of the way, etc).

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