FAQs

Absolutely! As a professional cleaning service, we are bonded, fully insured and licensed to do business in our service area.

Whenever possible, we use eco-friendly, non-toxic chemicals. We do use 2 cleaners that contain a small amount of bleach (our toilet bowl cleaner and sink cleaner), but they are limited to those two areas. All other cleaners (our All Purpose Cleaner, Bathroom Cleaner, Dust Spray and Floor Cleaner) that touch surfaces throughout your home are safe for you, your children and your pets.

We always try our best to accommodate requests for a specific technician, but cannot guarantee it. While we do schedule pretty consistently, we are also managing our staff’s schedule and trying to accommodate their needs for time off for personal needs.

We currently service the counties of: Cumberland, Prince Edward, Goochland, Powhatan, Midlothian, and Buckingham.

We close on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If your cleaning falls on one of those holidays, you will be notified prior to cleaning of your alternate appointment date. Please also note, that because of holidays, the week before, during and after a holiday can cause schedule changes even if your cleaning day isn’t on the actual holiday.

We do our best to reschedule all cleaning appointments for inclement weather days, but cannot always accommodate. We try to schedule appointments that are less frequent first and then work backwards to the weekly appointments. Since weekly homes are visited more frequently, it may make more sense to skip the missed cleaning and resume the normal schedule if the next day isn’t available for reschedule. Each instance of closing due to inclement weather is case by case and our scheduler will be in touch with available options.

Yes we do. We also vet our employees through previous employment reference checks, job history checks and personal references. Our vetting process from application to the first day in a customer’s home usually takes approximately 3-6 weeks. We work extensively with all new hires in the office, prior to release for cleaning training, to train them on all tools, equipment, safety, chemicals and policies and procedures before they walk through your door.

Tips are not expected but definitely appreciated.